topcom Datenverarbeitungsgesellschaft
Master Data Management

The basis is always the same for Customer Relationship Management,
Supply Chain Management or just Total Quality Management. No business
can be successful without well-structured and qualified information
or data. The quality of data for customers, suppliers or articles is
often demonstrated first when specific actions are planned or need to
be carried out.
Then it is often too late!

Master data management can take place in two ways: if the contact and
product-spectrum data-volume is relatively small, much speaks in favour
of entry and maintenance by hand. However this means a great deal of
work and involves large potential for making mistakes.

The second method involves entering data centrally and processing it
automatically.
A system of this sort set up centrally does not just reduce errors as
a result of integration, but also a high level of quality as a result
of automated routines.

The greatest challenge in a centrally controlled system is the data
structure. As with a manufacturing-oriented, master-data structure where
sales processes cannot be supported, setting up manufacturing based on
sales-oriented data is also not possible.
Although a balanced master data management system should contain data in
a defined structure, it also needs be flexible and open enough to allow
information to be transported to other systems with other structures.

Automatic mechanisms also need to be set up in central systems for quality
control. These routines range from reviewing spelling to the algorithmic
comparison of data such as addresses. In a system of this design errors
are immediately recognised on entry thus ensuring high quality standards.

Working materials, processes and existing systems need to be analysed in
order to achieve the efficiency and increase in sales related via central
master data management. Separate consideration of information systems and
work flows seldom leads to success or often not at all.

Based on your needs and requirements topcom makes an analysis with the aim
of optimally designing your master data management system. Within this
context existing software components are checked to evaluate whether the
desired aim can be achieved with an update or modification without
purchasing new software or implementing a new database system. topcom
can support you in all your wishes from the initial analysis and implementation,
to the maintenance of your system.
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